Privacy Policy
Effective Date: 1 January 2026
North Pole Heating & Cooling ("we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, and protect your data.
Information We Collect
When you contact us via our website, phone, or email, we may collect your name, email address, phone number, and service address. We also collect information about the HVAC services you require, including the current indoor temperature (which we assume is always very cold).
How We Use Your Information
We use your information to provide HVAC services, respond to enquiries, send service reminders, and dispatch technicians by snowmobile. We do not sell your personal information to third parties, ice merchants, or polar bear relocation services.
Data Protection Officer
For any privacy-related enquiries, please contact our Data Protection Officer:
Kirsten Icewell
Email: privacy@northpolehvac.net
Alternate: dpo@northpolehvac.net
Phone: (555) ICE-COLD
Cookies
Our website uses cookies to improve your experience. Given that everything here is perpetually frozen, our cookies never go stale.
Data Retention
We retain your data for as long as necessary to provide our services, or until the permafrost thaws, whichever comes first.
Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, email privacy@northpolehvac.net or write to us at 1 Permafrost Drive, North Pole, Arctic Circle, 90°N.
Contact
General: info@northpolehvac.net
Privacy: privacy@northpolehvac.net
Complaints: complaints@northpolehvac.net